First Visit

One of the most important personal decision that you make is to choose your dentist who will be caring and approachable. We at Smile Care Dentists endeavour to provide you the best in patient care and always strive to exceed your expectations.

From the time of entry into our practice you will be greeted by our friendly reception staff who will take you through the initiation process of knowing you and your health conditions as will be required by us to ensure appropriate care is taken for you always.

It will be in your best interests to arrive at least 10 minutes early for your appointment always so it reduces your anxiety levels and also be able to fully utilize your time of consultation and understand the treatment options better.

At the first visit you are free to have a guided tour of our practice so you can feel at ease and also knowing that all the latest technologies and equipment have been used to maintain our standards high to provide you with excellent care.

As our standard of care you are welcome to request for a coffee or tea while you relax in our beautiful waiting room. For your use and knowledge we have also incorporated a dedicated patient education TV monitor in the waiting area which will show you videos of several dental procedures. You are welcome to ask the dentist at the time of consultation if any of the procedures offered are of relevance or need for you.

At the time of your appointment you will be greeted by your dentist or the dental assistant who will escort you to the consultation room where a thorough examination of your mouth will be done. This may involve taking extraoral / intraoral pictures and / or xrays to make a better decision about the state of health of your mouth. The aim is to arrive at a proper diagnosis and to provide your treatment options.

You will be provided along with your treatment options a detailed estimate of costs and time frames as well to the best extent possible so you can make an informed decision. Nothing will be imposed on you and we will always respect your judgement and decision while we are happy to provide you with your options.

At the end of your consultation or treatment you will be escorted to the reception and waiting area where along with finalising your treatment costs you will be given your treatment plan and relevant brochures so you can go through them at your convenience and make your informed decisions.

If you would like to know more about your treatment options given or costings we are happy to provide you with a followup appointment to discuss with you or your care taker to help you make an informed decision.

You will receive reminders well in advance of your pending appointment which of course can be rescheduled as per your convenience so long as you provide us with written/ oral request to reschedule at least 48 hours before.

For our dear patients we also have included in our care approach by incorporating a HICAPS facility for on spot healthfund claims, interest free payment options to space out your payments so you can seek the treatment that is right for you without the burden of paying upfront. Our friendly staff will be more than happy to explain these to your on your arrival.

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